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What is Piece of Cake Decorating?

Piece of Cake Decorating is a blog and web store designed to help the novice cake decorator. When visiting our site you will find "how to" cake guides, video tutorials, recipes and online support. Most services are free of charge but the more complex cake guides can be purchased for a small $5 fee.

For your convenience, you can purchase most of the necessary decorating tools directly through our site. If you do not see a direct link for an item you are interested in, please check our online Amazon shop by clicking the link under our 'shop' drop down menu. There you will have the ability to search for anything you may need.


What if I purchase a $5 guide and I am not happy with the results?

Our "how to" cake guides are designed to help you every step of the way but please keep in mind that some experience is required. When possible we try to provide video tutorial and recipes to further enhance your experience. If you get stuck, we are available to help. You can also contact me via e-mail (see below).

If you are not completely satisfied with the outcome of your cake and feel it is due to the instructions found in the cake guide, please contact us via e-mail for a full refund. However, please keep in mind that refunds do not apply to mistakes made by human error. Some of these mistakes include, but are not limited to, lack of experience, using inappropriate recipes, using ingredients or supplies other than those mentioned in the cake guide, etc.


Does your money back guarantee apply to custom cake guides?

Yes but you must first use all of our resources available to you.


How to I get a refund for the cake guide?

In order to receive a refund please e-mail us the following information...

* A picture of the completed cake
* Your name and e-mail
* The reason you would like a refund
* Date of purchase

Please remember that refunds will only be made when you are not satisfied with your completed cake due to our "how to" cake guide.


Can I ask decorating questions that are not related to your cake guides?

Absolutely! I am here to help so ask away. You can ask a question during our live chat hours or e-mail it to kseals@pieceofcakedecorating.com. However, if you need step-by-step help decorating a cake not found on my site, you can purchase a Custom Cake Guide for $5.


How do you ship your handmade items?

All handmade items are shipped via USPS Priority Mail. Express Mail can be requested at an additional fee.


How long until I receive my order?

The shipping time for items in our Amazon Shop are out of our control. Please visit your Amazon Order Details for more information.

Our handmade items are made to order so please allow 4-5 handling days as the gumpaste will need time to dry. You should receive your order 1-3 business days from the day of shipment. You will receive an e-mail conformation with a tacking number once your items have been shipped.

Our edible images will be printed and shipped within 1-2 business days depending on the time your order is received. Your image will be sent USPS Priority mail and you should receive it within 1-3 business days from the day of shipment. You will receive and e-mail conformation with a tracking number once your items have been shipped.


My handmade item arrived damaged, will you issue a refund?

We will make every effort to ensure your items arrive to you unharmed but we cannot be held responsible for any damage that occurs during shipping.

If an item arrives damaged, please contact us immediately so we can resolve the issue. You will be asked to e-mail a picture of the damage to kseals@pieceofcakedecorating.com. We may be able to guide you through a repair. If we feel the item was damaged through fault of our own, you will have the option to receive a replacement or a refund. Please note that we will not refund shipping costs.


How do I apply your edible image?

Please read our Edible Image Guide for tips and tricks on handling this product.


How can I contact you?

Cake Guide Questions (subject: Question)

Refund (subject: refund request)

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